Dorelan takes its guarantee very seriously, considering it a concrete commitment to all its customers. Every Dorelan product on the Sleep by MSC website (mattresses, bed bases, pillows and accessories) is guaranteed against manufacturing defects for a period of 2 years from the date of delivery of the product.
During the two-year guarantee period we will replace any products you buy on the Sleep by MSC website free of charge with the same article, or a similar one if out of production, after you have returned the defective product.
The customer is required to notify us of any defects and nonconformities within and no later than 2 months of their discovery and to make the guarantee claim online using the form on the website "Returns" page, specifying the defect and/or nonconformity found and accompanying it by the relevant documentation (at least 2 photographs of the product and the Confirmation of Order sent by the Vendor). Failure to notify us within this time and in this manner will void the guarantee.